A state agency responsible for managing state lands, helping its citizens recover from natural disasters, providing benefits to its veterans, and managing its vast coastlines.
The client had to respond to a natural disaster and required assistance in creating an information technology (IT) support service that can continually adapt to the client’s changing needs.
Loblolly implemented a new cloud strategy and infrastructure along with related program operational support processes.
The project scope was delivered in three phases:
- Phase 1 – assess and evaluate infrastructure, systems, processes, resources, services and needs
- Phase 2 – implement new cloud infrastructure, migrate systems and data and support staff and systems
- Phase 3 – manage and maintain systems; evaluate and implement ongoing needs based on business program changes
Loblolly Staff Roles: Project manager, Cloud administrators, SharePoint architect, security engineers, desktop support
Client Staff Roles: Provided Subject Matter Expertise for business and technical questions and support. Provided technical support for desktop support, network engineering, database administration, security analyst and systems analyst.
- Phase 1 – Assessment
- Loblolly assessed and evaluated the infrastructure, systems, processes, resources, services and needs, and provided the client with specifications and a road map to accomplish this goal.
- Phase 2 – Implementation
- Loblolly implemented the new cloud infrastructure, migrated the systems and data to that new infrastructure, and created the structure needed to support the client staff and their systems.
- Phase 3 – Maintenance
- Loblolly continues to manage and maintain the client systems and to evaluate and implement on-going needs based on business program changes.
The first two phases are complete and achieved the objectives defined by the client. The third phase is on-going, and Loblolly is adapting the business program changes and implementing solutions to adjust to those changes.